depicus

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Blants (noun) the rants of a blogger

Paypal – People Rule – But Not To Paypal

October 15, 2014 by The Man

We have all seen the ads with the fucking annoying catchline at the end … “people rule” well as like most marketing this is just bullshit.

If you are a tech nerd like me you will be aware that POODLE SSLv3 was compromised and there is no fix. Ok I understand this is an issue and sites would need to update but would you update your site and cut off your existing clients. No, not unless you are a complete and utter fuckwit. In this day and age we have such things as e-mail, Twitter, Facebook and some people even have their own web sites. Yet Valerio D’Alessio our “PayPal Integration Engineer” thought it was enough to announce the change here.

This article gives no hint at a fix, simply “In the coming days, we will remove support for SSL 3.0” – No shit Sherlock you have already removed it both on the test site used in your own php framework and at 11am that day on the live site. So now my clients have lost the ability to take payments and I’m scrambling to try and fix an error I have no idea how it was introduced. So half a day wasted and thank god for StackOverflow otherwise I’d have ripped out more code.

So rude email to Paypal, a few tweets and a Facebook post yet no reply let alone an apology. Indeed my Facebook question was deleted, never a good sign.

As a footnote this is the comments section of their “blog” come critical news update system. Would you trust your money with these people because they really don’t rule.

Screen Shot 2014-10-15 at 14.07.04

Update Just had a call from one of our account managers with an apology – seems they were not fully aware either – which I appreciate – but she has escalated my concerns to the higher ups.

The lessons: if you annoy developers they will start to look at alternatives and I’m starting to look into Amazon and Google systems, will they be any better ? Maybe not but there is a limit to how many times you can piss a person off.